I am passionate about helping organizations - and the people who work within them succeed. My partners and I provide strategy development, execution frameworks, and coaching services to leaders and their teams who want to consciously improve teamwork, clarity, communication, and predictability. Working together, we develop an execution strategy to produce clear goals that elicit potential, performance, and profitability.
Founded in 2007 as an employee training company focused on burn out prevention for healthcare professionals, we have grown to work nationally and internationally throughout the industry spectrum. We now work with New Mexico organizations that impact the local economy, create opportunities, and improve community wellbeing.
We exist in order to build trusting partnerships that bring clear direction, simplifying the challenges of scaling an organization.
Our Core Purpose is to:
• Measurably improve strategic execution in New Mexico organizations, and
• Create workplace cultures that generate resilient and profitable entities providing growth opportunities for employees and the communities they impact.
We work with intentional leaders and their teams to build trusting partnerships, solve complex problems, and implement scalable processes. Pivotal Consulting is founded on the principles stated above: people, strategy, execution, and growth. These have been my personal principles in life - and they work. The reality is that people make a business successful in recruiting and on boarding, marketing and sales, customer relations, process improvement, and culture. Why not invest in their success?
I’ve been supporting leaders since 2007 with consulting services, effective leadership coaching and customized training programs based on my real-world experience to achieve real-world results. My partners and I grow companies that lead to satisfying work opportunities for people living and working in New Mexico. At times this involves developing novel team building activities that engage team members in working together, solving complex problems for themselves and their clients, and making better decisions. At other times, I work with leadership teams to identify what processes need improvement, learn how to make improvements, then do it. I’ve discovered that when we start with why, articulate and share a core purpose, clarify the vision and document a clear strategy, we make choices that are aligned and responsive to our needs - in the moment, and for the long view.
My master’s degree at San Francisco State University was in Developmental Psychology and Holistic Health and I am a Certified Martial Art Instructor, all of which led to an interest in the importance of psychological, physical and vocational health for the attainment of higher goals in work and in life. Born in Scotland, I moved to California in my teen years enjoying an enriching life in the Bay Area. I now find New Mexico to be a special place to live. As such, it is my home. I love the vistas, the feeling of openness, and the unique opportunities I’ve discovered here. In some ways, New Mexico reminds me of Scotland with its vast expanses, rugged terrain, and rebellious culture. I’m fortunate to be able to enjoy the outdoors, contemplate the purpose of life, and watch my three-legged dog chase rabbits - and never catch one!
I inspire purpose-driven leaders to bring their vision to life. I do that by giving them the clarity they need to make great decisions. I am a certified coaching partner to business and nonprofit executives. For 10 years, I was president of a closely held, for-profit enterprise and led that company back to profitability during a period of tremendous market uncertainty. As an entrepreneur, I helped launch a successful human resource management company. For over five years I served as the governing body president of a nonprofit charter school. Prior to my business career, I practiced business law at two international law firms; I remain licensed to practice law in New Mexico. I am a lifelong learner. My various formal credentials and education include the following:
• Certified Business and Nonprofit Coach, Gravitas Impact Premium Coaches (July 2018 – present)
• Certified Business and Nonprofit Coach, Gazelles International (October 2013 – June 2018)
• Certified WHY Institute Coach
• Juris Doctor, Georgetown University Law Center
• B.A., Economics (cum laude), Georgetown University
I live with my wife and family in Albuquerque, New Mexico.
Native to New Mexico, I began consulting in order to bring my data-driven decision-making philosophy and experience to local small and midsize companies that seek a competitive edge. I help businesses define and measure success then align the entire organization around achievable goals. A doer focused on overcoming obstacles, my approach to analysis and planning is to DO great things. My credentials include an Honors Bachelor’s Degree in Finance and Accounting from NMSU, Six Sigma Black Belt Certification from ConocoPhillips, and Strategic Planning Certification from University of Chicago.
If you own or manage a business, you likely hire and plan strategically for your future, manage personnel, and try to eliminate problems that interfere with profit, performance, productivity and client service.
Pivotal Consulting understands the challenges that leaders face, from managing personnel, to operations, marketing, process-control and public image/brand.
We’ve been helping business leaders since 2007 with hands-on consulting services, effective leadership coaching and customized training programs based on our real-world experience to achieve real-world results.
Keep reading to find out how we can help your organization excel.
We deliver award-winning training and business development tools to support growth in organizations that positively impact local communities. Areas of specialty include:
We emancipate leaders and their team members to make great decisions, improving profitability by 1.5 to 2x annually by:
The Pivotal Human Performance Model® covers the theoretical and practical landscape of leadership, from philosophy to practice to results. Our process is designed and proven to facilitate any individual in seeing his or her current leadership abilities and to develop these abilities to their fullest potential. Pivotal Human Performance® has been implemented in schools, established corporate environments, and startups and is founded on real human potential:
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"We have worked with Ben periodically over the past three years to help us focus on leadership development, team building, quality assurance and process improvement plans. I am happy to say that our facility was recently recognized by the AHCA/NCAL for LTC Facility's Quality Initiative Recognition Program and we were honored at the annual national luncheon. Our accomplishments, with Ben's help, improves the lives of the residents and individuals we serve."
Thanks for the many ways you've stepped up to the challenges that have faced our evolution - and those that have intensified - amidst the health crisis, from leading meaningful and fun team building events via Zoom (with breakout rooms!), to finding ways to support crucial team members navigate a path forward and keeping us accountable to our vision.
"A healthy internal organizational culture is key to business success. Thanks to Ben and his work with my whole team, we're in the NZONE!"
“Ben’s training has given me the skills to have a more fulfilling personal life and career. Others around me seem to gravitate more to me for guidance. Ben is skilled in techniques that bring a positive perspective to nearly any challenging situation. I could not recommend Ben Thomson and his programs more highly.”
“For all those who feel they are too busy and preoccupied with the endless personal and professional challenges of life, Ben offers a very effective, broad range of integrated methods to balance, rejuvenate and align your work-life.”
“Ben has been an influential thinking partner for Apex over the past few years. I attribute our success to our shared values and Ben's ability to communicate and facilitate our thinking, introducing us to relevant resources and holding us accountable for execution. Ben has helped us articulate and pursue goals around talent development and team building, quality of services and deliverables, growth, and business development.”
“Thanks to Ben & Chris, Sierra Peaks developed a clear understanding of our core ideology, enhanced our cultural alignment, and made significant strides towards our 3-year and 10-year strategic goals. I was very impressed by how they took the core values of our company and made them tangible to every executive leader.”
“She is an innate problem-solver; her analysis not only demonstrated the statistics, numbers, and trends but she offered practical solutions with action items that we relied upon to improve productivity, profitability, and process.”
“Following the off-site training with Ben, I found that a couple of my employees who weren't a good fit left our organization and soon were replaced with ideal team players. We now have a team who embraces accountability, teamwork, communication and compassion. This was the goal of our work with Pivotal Consulting.”
“Like a piece of fine, dark chocolate, The Remarkable Self is intensely satisfying, rich, bold and thoroughly restorative. Ben Thomson, has incorporated his vast experience to expertly guide his readers through the process of remaking, and recovering that which is remarkable in all of us. This is the type of book that begs for coffee stains, dogeared corners and notes in its margins.”
“Ben calls leadership out by way of developing oneself in relationship to life and humanity. His approach offers the opportunity for deep, personal development and fulfillment, which is the only true means of becoming a great leader. The Remarkable Self: A Manual for the New Leader is a strength-based, many layered, hands on tool that emerged from Ben’s own journey of being. What a gift!”
"If Sun Tzu's Art of War was the manual for the aggressive broker, your book is the ultimate humanitarian approach to business success."