Healthy Futures for Today’s Businesses.

Discover how obstacles to growth can be used as opportunities to outperform yourself.

To Be a Leader in the Outer Life, One Must Be a Leader in the Inner Life.

Lacking a sustained vision? It’s time to get your team re-engaged.

Can your team adapt and pivot when necessary?

ABOUT

Pivotal Consulting

We are passionate about helping organizations, and the people who work within them, become healthier and more effective. We provide consulting and training services to leaders and their teams who want to improve teamwork, clarity, communication and consistency within their organizations. We care about our clients, their teams and their success just as we care for our own.

Founded in 2007 as a training company focused on burn-out prevention for healthcare professionals, we have since grown to work nationally and internationally throughout the industry spectrum.

With an aim of organizational health and client satisfaction, our company is based on Ben’s belief that the single most important and effective tool in business success is personnel training and development. There is no substitute for the fact that people make a business successful whether in hiring and on-boarding, marketing and sales, customer service, process improvement, or internal branding. Human Performance is the pivotal force in personal and organizational success.
Ben has successfully coached and consulted with business leaders locally, nationally and internationally to help them focus on their highest-level results, retain and develop valuable employees, reduce waste, and align personnel and business units around a clearly defined, actionable vision.

Ben holds a Master’s degree in Developmental Psychology and is a Certified Martial Art Instructor. Ben loves to walk his three-legged dog Nikolai in the hills of Santa Fe, New Mexico, enjoy a good beer, and write. He is the author of The Remarkable Self: A Manual for the New Leader and uses his knowledge of psychology and martial arts to bring teams to a higher level of performance. Ben’s philanthropic endeavors include working with school-age children, helping them prepare for the challenges of the real world, and with the elderly by teaching Fall Prevention and mobility in local retirement facilities and nursing homes.

ABOUT

Pivotal Consulting

We are passionate about helping organizations, and the people who work within them, become healthier and more effective. We provide consulting and training services to leaders and their teams who want to improve teamwork, clarity, communication and consistency within their organizations. We care about our clients, their teams and their success just as we care for our own.

Founded in 2007 as a training company focused on burn-out prevention for healthcare professionals, we have since grown to work nationally and internationally throughout the industry spectrum.

With an aim of organizational health and client satisfaction, our company is based on Ben’s belief that the single most important and effective tool in business success is personnel training and development. There is no substitute for the fact that people make a business successful whether in hiring and on-boarding, marketing and sales, customer service, process improvement, or internal branding. Human Performance is the pivotal force in personal and organizational success.
Ben has successfully coached and consulted with business leaders locally, nationally and internationally to help them focus on their highest-level results, retain and develop valuable employees, reduce waste, and align personnel and business units around a clearly defined, actionable vision.

Ben holds a Master’s degree in Developmental Psychology and is a Certified Martial Art Instructor. Ben loves to walk his three-legged dog Nikolai in the hills of Santa Fe, New Mexico, enjoy a good beer, and write. He is the author of The Remarkable Self: A Manual for the New Leader and uses his knowledge of psychology and martial arts to bring teams to a higher level of performance. Ben’s philanthropic endeavors include working with school-age children, helping them prepare for the challenges of the real world, and with the elderly by teaching Fall Prevention and mobility in local retirement facilities and nursing homes.

ABOUT

Pivotal Consulting

We are passionate about helping organizations, and the people who work within them, become healthier and more effective. We provide consulting and training services to leaders and their teams who want to improve teamwork, clarity, communication and consistency within their organizations. We care about our clients, their teams and their success just as we care for our own.

Founded in 2007 as a training company focused on burn-out prevention for healthcare professionals, we have since grown to work nationally and internationally throughout the industry spectrum.

With an aim of organizational health and client satisfaction, our company is based on Ben’s belief that the single most important and effective tool in business success is personnel training and development. There is no substitute for the fact that people make a business successful whether in hiring and on-boarding, marketing and sales, customer service, process improvement, or internal branding. Human Performance is the pivotal force in personal and organizational success.

meet ben thomson

Ben has successfully coached and consulted with business leaders locally, nationally and internationally to help them focus on their highest-level results, retain and develop valuable employees, reduce waste, and align personnel and business units around a clearly defined, actionable vision.

Ben holds a Master’s degree in Developmental Psychology and is a Certified Martial Art Instructor. Ben loves to walk his three-legged dog Nikolai in the hills of Santa Fe, New Mexico, enjoy a good beer, and write. He is the author of The Remarkable Self: A Manual for the New Leader and uses his knowledge of psychology and martial arts to bring teams to a higher level of performance. Ben’s philanthropic endeavors include working with school-age children, helping them prepare for the challenges of the real world, and with the elderly by teaching Fall Prevention and mobility in local retirement facilities and nursing homes.

partial client list

WHAT WE DO

start-to-finish consulting services, effective leadership coaching and customized training programs

If you own or manage a business, you likely hire and plan strategically for your future, manage personnel, and try to eliminate problems that interfere with profit, performance, productivity and client service.

Pivotal Consulting understands the challenges that leaders face, from managing personnel, to operations, marketing, process-control and public image/brand.

We’ve been helping business leaders since 2007 with hands-on consulting services, effective leadership coaching and customized training programs based on our real-world experience to achieve real-world results.

Keep reading to find out how we can help your organization excel.

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HOW WE DO IT

We deliver award-winning training and speaking engagements, customized action plans and continued support for sustained organizational health. Areas of specialty include:

Profitability

growth

process improvement

public image

sustainability

talent aquisition

employee engagement

customer Experience

Reputation Management

We provide expert consulting and customized training to help align organizational units. Working directly on clarifying vision, outlining objectives, articulating realistic goals and inspiring team accountability, we will help you and your team:

  • Embrace accountability and build consensus
  • Establish a self-sustaining organization
  • Attract and on-board the right talent
  • Streamline workflow and operations
  • Improve Clarity and communication
  • Achieve organizational health
  • Manage turnover and attrition
  • Exceed client expectations
  • Customize sales strategies
  • Develop trust and teamwork
  • Rally around core values
  • Eliminate confusion
  • Develop leadership
  • And More…

operating principles

sincerity

As the Founder of Pivotal Consulting, Ben is truly committed to listening to client’s needs and concerns, speaking openly and honestly with all client-partners throughout the process, and offering a No-BS assessment of his ability to deliver.

strategy

Our experience in guiding teams actualize vision, developing individuals into high performers and training leaders to be “on the edge,” we promise turnkey training strategies to help you achieve your immediate and long-term goals and we are here to see the project to completion.

success

Our success is dependent upon your success; we therefore do not accept projects that we are not confident we can help you complete in both a timely manner and to your expectation. Bottom line: We are in the business of your success.

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pivotal human performance

A Model of Organizational Health

The Pivotal Human Performance Model covers the theoretical and actual landscape of Leadership Training from theory to practice to results. The training process is designed and tested to assist any individual in understanding his or her current leadership performance capabilities and to develop these to their fullest potential. Pivotal Human Performance can be implemented in schools, established corporate environments, and Start-Ups precisely because it is founded on human potential:

Tap or swipe below to view slides

1. engage

Personally
Professionally
As A Visionary

Engagement is the first step in generating cohesive, aligned, productive and service-oriented relationships. Without healthy engagement, nothing productive can occur. 

2. aim

Maintain Highest Vision
Collaborate Across Units
Commit to Results

Unlike your mission, your AIM is observable and measurable. It will dictate the specific actions you should take.

3. mentor

Develop Trust & Support
Build Accountability Structures
Coaching & Skill-Sharing

Consistent, uninterrupted development along stated lines insists that trust, accountability and coaching occur from senior to junior members. Without this, an organization lacks consistency.

4. grow

Adapt to Change 
Manage Conflict / Overcome Obstacles
Develop Personally & Professionally

No person is an island, and this is especially true for leaders. All persons, regardless of station in life require assistance in their development, staying the course, and managing unexpected challenges.

evolve

Align the team 
collaborate on goals 
grow the organization

This begins the process of Pivotal Human Performance®. As a result of our training, values, attitudes, operations and customer practices improve measurably and will continue to do so. Culture change for the better can be expected and is now self-perpetuating.

and Optimize

The result of our training renders your organization oriented toward success in a self-perpetuating manner affecting recruitment potential, hiring practices, personnel development, talent management, team engagement, entrepreneurial spirit, performance improvement, and the actualizing of real results.

Tap or swipe above to view slides

By training teams in each of these phases of the leadership cycle and subsequently focusing on the building blocks or “spokes” therein, we help leaders construct their repertoire of leadership abilities to create a robust and highly functional organization. Through this training cycle, we help you build and sustain a healthy leadership team, the unshakable core of a successful enterprise.

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What our clients say

"We have worked with Ben periodically over the past three years to help us focus on leadership development, team building, quality assurance and process improvement plans. I am happy to say that our facility was recently recognized by the AHCA/NCAL for LTC Facility's Quality Initiative Recognition Program and we were honored at the annual national luncheon. Our accomplishments, with Ben's help, improves the lives of the residents and individuals we serve."

Sharon Inoue
Administrator

"In a matter of months, Ben helped us cut turnover and other wasteful processes by over 25%. The resulting savings have been instrumental in opening our newest office in Phoenix, AZ."

Miles Nelson, MD, MBA
President, A Nurse in the Family

"A healthy internal organizational culture is key to business success. Thanks to Ben and his work with my whole team, we're in the NZONE!"

John R. Fox
President, Southwestern Title & Escrow; Fox Law Firm, PC

“Ben’s training has given me the skills to have a more fulfilling personal life and career.  Others around me seem to gravitate more to me for guidance. Ben is skilled in techniques that bring a positive perspective to nearly any challenging situation. I could not recommend Ben Thomson and his programs more highly.”

Louise Yakey
Employee/Community Educator, Christus St. Vincent Regional Medical Center

“For all those who feel they are too busy and preoccupied with the endless personal and professional challenges of life, Ben offers a very effective, broad range of integrated methods to balance, rejuvenate and align your work-life.”

Zeus Yiamouyiannis, Ph.D.
Consultant, Learning Transformation, Innovation, and Design at Citizen Zeus.com

“I count Ben Thomson as one of few with an ability to teach profound, effective communication to people of all backgrounds and perspectives. By working with Ben in a consistent and focused way, I have been able to evolve as a leader; I am now much more effective when supporting & inspiring others, so they may reach their goals.”

Diana Archer, MSHA
Manager, Surgical Services at Christus St Vincent Regional Medical Center

“Ben and I collaborated on a leadership development project in the Santa Fe Public Schools and I am impressed by his natural ability to lead a group through a transformative training process. I find his dynamic, humorous and "off-the-cuff" style to be engaging and effective. It is always a pleasure to work with Ben, and see how he produces results for all of our stakeholders and client groups.”

Rev. L. Jewel Alexander, M.A., C.L.C.

“Following the off-site training with Ben, I found that a couple of my employees who weren't a good fit left our organization and soon were replaced with ideal team players. We now have a team who embraces accountability, teamwork, communication and compassion. This was the goal of our work with Pivotal Consulting.”

Leslie Van Pelt
Owner, Comfort Keepers

The Remarkable Self:

A Manual for the New Leader

Discover the inner art
of leadership and
our secret to
human performance.
buy now

Praise for The Remarkable Self

“Like a piece of fine, dark chocolate, The Remarkable Self is  intensely satisfying, rich, bold and thoroughly restorative. Ben  Thomson, has incorporated his vast experience to expertly guide  his readers through the process of remaking, and recovering that  which is remarkable in all of us.  This is the type of book that begs  for coffee stains, dogeared corners and notes in its margins.” 

Kristin Carmichael, LISW, MBA
Author: X That Ex: Making A Clean Break When The Relationship Is Over

“Ben calls leadership out by way of developing oneself in relationship to life and humanity. His approach offers the opportunity for deep, personal development and fulfillment, which is the only true means of becoming a great leader. The Remarkable Self: A Manual for the New Leader is a strength-based, many layered, hands on tool that  emerged from Ben’s own journey of being. What a gift!”

Camille Adair, RN
Nurse Educator, Filmmaker: Solace: Wisdom of the Dying

"If Sun Tzu's Art of War was the manual for the aggressive broker, your book is the ultimate humanitarian approach to business success."

Jason Gleichman, Chef
Second Street Brewery